At Lanklu Designs & Banknotes, LLC, protecting our customers and maintaining secure communication are important to us. We want our customers to feel confident when receiving emails about orders, custom designs, payments, and other inquiries.
Our Official Email Addresses
We communicate with customers using email addresses associated with our official domain:
@lankludesigns.com
Our primary customer service addresses include:
- contact@lankludesigns.com – General inquiries and business communication
- support@lankludesigns.com – Customer support and order assistance (creates a support ticket through Zoho)
- orders@lankludesigns.com – Order-related notifications
- billing@lankludesigns.com – Billing and payment-related communication
Please be aware that an email displaying our company name or domain is not necessarily authentic. Fraudulent messages can sometimes imitate legitimate businesses.
Customer Support & Billing Through Zoho
Lanklu Designs & Banknotes, LLC uses Zoho, a third-party customer service platform, to manage support requests, customer inquiries, and certain billing-related communications. As a result, some legitimate emails from our support team may come from:
- support@lankludesigns.com – Our primary customer support address
- support@lankludesigns.zohodesk.com – Our authorized Zoho Desk support address
Messages sent through Zoho Desk may include responses to customer inquiries, support ticket updates, order assistance, and billing-related communications.
How to verify a message
- Both addresses listed above are authorized for Lanklu Designs customer support. However, email addresses and display names can sometimes be impersonated.
- If you receive an unexpected message requesting payment, sensitive information, or account verification, do not rely solely on the sender’s address to determine whether it is legitimate.
- Instead, visit our website directly at https://lankludesigns.com or contact us at support@lankludesigns.com to confirm the request.
What We May Ask You For
When assisting with an order or custom design, we may request:
- Your order number or purchase details
- Information needed to complete your custom design
- Shipping or contact information related to your order
- Design files, photographs, or other materials necessary to fulfill your purchase
We may also direct you to our official website to complete a purchase or resolve an order issue.
What We Will NEVER Ask You For
Lanklu Designs will never request the following through email:
- Your account password
- One-time verification codes or two-factor authentication codes
- Your full credit or debit card number
- Your card’s security code (CVV)
- Your online banking password or login credentials
- Payment through gift cards, cryptocurrency, or other unusual payment methods to resolve an order issue
Recognizing Suspicious Emails
Be cautious of messages that:
- Claim your order will be canceled unless you immediately provide sensitive information
- Ask you to click an unfamiliar payment or account verification link
- Contain unexpected attachments
- Request payment to an unfamiliar account or individual
- Use threatening or unusually urgent language
- Appear to come from Lanklu Designs but contain unusual spelling, formatting, or email addresses
Even if a message appears to come from our official domain, exercise caution if the content seems unusual. Learn more about email spoofing.
What to Do If You Receive a Suspicious Email
If you receive a message claiming to represent Lanklu Designs and are unsure whether it is legitimate:
- Do not click suspicious links or open unexpected attachments.
- Do not provide passwords, verification codes, or payment information.
- Visit https://lankludesigns.com directly rather than following links in the message.
- Contact support@lankludesigns.com to verify the communication.
You may also forward suspicious messages to our support team for review.
Our Commitment to Email Security
Lanklu Designs uses industry-standard email authentication technologies, including SPF, DKIM, and DMARC, to help protect our domain against unauthorized email use. Although these safeguards reduce the risk of email impersonation, no email security system can prevent every fraudulent message. We encourage customers to remain cautious and contact us whenever they have questions about the authenticity of a communication.