Overview
Most items sold by Lanklu Designs & Banknotes LLC, are custom-made, made-to-order, or digital in nature. Because of this, all sales are final unless otherwise stated below or on the item listing. Please review your order carefully before completing your purchase. If you have questions prior to ordering, contact us and we’re happy to help.
General Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after payment is received, unless otherwise noted on the product page. Processing time refers to the time required to prepare an order for shipment and does not include transit time. Custom, made-to-order, or limited-production items may require additional processing time (typically, 5-10 business days). Any extended timelines will be clearly disclosed in the product description.
Shipping Origin
All orders are shipped from the United States.
Shipping Methods and Delivery Times
Shipping options, estimated delivery times, and costs are displayed during checkout. Delivery estimates are provided by the carrier and may vary based on destination, carrier delays, weather conditions, or other factors outside our control.
We currently ship to addresses within the United States unless otherwise stated. At this time, we don’t offer worldwide shipping.
Free standard U.S. shipping on orders over $75*
*Valid on eligible items only. Offer may be modified or discontinued at any time and cannot be combined with other promotions, or will be applied after any discounts. Certain exclusions apply, see product details for more information on exclusions. Domestic shipping only.
Shipping charges are calculated at checkout based on the selected shipping method, order weight, and destination. When available, tracking information will be provided once an order has shipped. Customers are responsible for monitoring tracking updates and ensuring delivery access at the shipping address provided. Tracking details may take up to 24 hours to show in transit. If you notice a discrepancy in your shipping details, please notify us immediately by calling (715) 513-7006 or emailing us at support@lankludesigns.com. Once an order is shipped, we cannot make any changes to the order.
Envelope Shipping for Small Orders
To keep shipping costs reasonable for lightweight items like banknotes, some smaller orders may be shipped using USPS First-Class Letter Mail in a flat envelope (shipping option: Economy). This method uses printed postage and an Intelligent Mail barcode for postal sorting but does not provide traditional package tracking like USPS Ground Advantage or Priority Mail. In addition, insurance coverage is not included.
Most envelope shipments arrive within 5–7 business days after mailing, though delivery times may vary depending on destination and postal conditions. Orders containing multiple items, higher-value collectibles, or thicker packages may ship using a tracked USPS service, and tracking details will be provided once the order has shipped. If you would prefer a tracked and/or insured shipping options or an upgraded shipping method, please select that option at checkout or contact us before placing your order and we will be happy to arrange an alternative shipping option when available.
Packaging and Protection
Most banknotes are shipped in protective sleeves and/or rigid mailers or reinforced envelopes to prevent bending during transit.
No Returns or Refunds
The following items are not eligible for return or refund:
- Custom or personalized designs (digital and/or printed)
- Made-to-order printed banknotes
- Digital files or digital downloads
- Proofs, drafts, or design services
- Sale or discounted items
- Circulated currency banknotes
Once production or delivery begins, these items cannot be canceled, returned, or refunded.
Limited Returns on Stock Items
Some non-custom, ready-made stock banknotes and select uncirculated banknotes may be eligible for return under the following conditions:
- Return request must be made within 14 days of delivery
- Item must be unused and in original condition
- A restocking fee may apply
- Return shipping is the responsibility of the buyer
- Original shipping costs are non-refundable
Items returned outside of this window or not in original condition will not be accepted and refund will not be issued. Returns will be processed once the item(s) have arrived for inspection, if item(s) meet requirement, a refund will be issued.
Damaged or Incorrect Orders
If your item arrives damaged or you receive the wrong item, please contact us within 5 days of delivery with clear photos of the issue. If the issue is verified, we will work with you to provide a replacement or appropriate resolution.
Refund Processing
Approved refunds, when applicable, will be issued to the original payment method. Processing times may vary depending on your bank or payment provider. Refunds approved will be issued after the returned item has been inspected by our company.
Exchanges & Gifts
We do not offer exchanges. If an eligible stock item qualifies for return, it must follow the return process above. If an item was purchased as a gift and qualifies for return under the stock item policy, the refund will be issued to the original purchaser.
Return Shipping
- Buyer is responsible for all return shipping costs
- Shipping costs are non-refundable
- We recommend using a trackable shipping method
- We are not responsible for items lost in return transit
Non-Delivered or Lost Packages
Once an order has been shipped and marked as delivered by the carrier, responsibility for the package transfers to the customer. If you notice a discrepancy in your shipping details, please notify us immediately by calling (715) 513-7006 or emailing us at support@lankludesigns.com.
If a customer believes their order was not received, the following steps apply:
- Customers must contact us within 5 days of the delivery confirmation
- We will verify the shipping address and delivery status with the carrier
- Customers are encouraged to check with household members, neighbors, building management, or their local post office before contacting us
- If the item is not insured or non-tracked, or the address was determined to be incorrect by purchaser, refunds may be limited or unavailable.
Carrier-Confirmed Delivery: If the carrier confirms the package was delivered to the correct address, we are not responsible for loss, theft, or misdelivery after delivery confirmation. Refunds or replacements will not be issued in these cases.
Lost in Transit: If a package is confirmed by the carrier as lost in transit (not marked delivered), we will work with the customer to file a claim with the carrier. Depending on the situation, this may result in:
- A replacement (if available), or
- A refund, at our discretion, once the carrier claim is resolved
Incorrect Shipping Information
Orders shipped to an address provided incorrectly or incompletely by the customer are not eligible for refund or replacement.
Shipping Insurance
Shipping insurance may be offered on certain orders. If insurance is declined at checkout, the customer assumes the risk of loss once the item is shipped. If you’d like to add insurance to an order, please inquire before purchasing, as there may be additional cost.
Need Further Help?
If you have questions about your order, returns, or eligibility, contact us at: support@lankludesigns.com
(Emailing “support@lankludesigns.com” will create a service/support ticket and you may receive an automated email from “Zoho Desk” and/or “support@lankludesigns.zohodesk.com” it is a valid email